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Customer Complaints Summary
13 total complaints in the last for 1 last update 08 Jul 2020 3 years13 total complaints in the last 3 years
of those, 9 complaints were closed in last 12 months
|Problem with a Product or Service||10|
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reverses diabetes type 2 epidemiology (🔥 natural remedies) | reverses diabetes type 2 nature reviewhow to reverses diabetes type 2 for ****** signed a legally binding agreement that stated clearly what was required to qualify for a refund.... and one of those requirements was to send in a daily food log once a week. He didn''t qualify for a refund. It''t refute it. When we offer a guarantee like we do for a lifestyle change program, it''t live with our clients and therefore we have no idea whether they are following our program or not.... so the only way we can ensure that as much as possible is to require a weekly check in and daily food log once a week. He didn''s telling us he has proof he followed the program as directed... yet with no food logs, we can''s not off his meds after this 2 month program is done, he will not ask for a refund, nor will he post any negative comments about us anywhere.
for 1 last update 08 Jul 2020 04/03/202004/03/2020
I am rejecting this response because: The response by HYD/Dr ******* is unacceptable because it is disingenuous at best, and fraudulent at worst. Dr. ******* lies when he states that there were no food logs. In fact there were, and I submitted them to HYD, and to the BBB in ******* which is where I contracted to receive this treatment. To accept his offer to redo the program with the same result at the end and then not get the promised refund is akin to saying heads I win tails you lose, and it shows Dr ******* does not believe in his own product, and is not willing to live by his promise to refund. The clause about submitting the reports weekly rather than all at once could only by found in the initial receipt, but nowhere else in the program guidelines, and and I already admitted that it was a mistake on my part because I neglected to go back to that initial contract until the end of the program and I had forgotten all about that and no efforts were done whatsoever to remind me even though the program was monitored by a Dr ******* on a weekly basis. To deny the refund due to a mistake when all other requirements were met, and a willingness to provide signed affidavits by my wife and family to show that I indeed followed the program shows that Dr ******* is not interested in honoring his promise but to employ every possible subterfuge to avoid issuing a refund. It is no wonder that seemingly everywhere this company operates it holds an FFF rating from the BBB. I am willing to redo the program and if I still did not get off the meds then the refund would still be offered, or I would accept a partial refund now and end this charade. If a reasonable partial refund is offered, and accepted, I will cease all current and pending action against HYD.
I''t able to get off of diabetic medication. I am not on diabetic medication right now and they said that the refund policy doesn''t. I received a call the following evening, but I missed the call. I called back and they didn''t work and would he provide me the information. He spent more time asking me about my email storage. The call took about 5 minutes in total. He chastized me about my A1C results and just really didn''t be a refund. . Icommunicated mostly via email with ***** at the HYD office. He assured me that the program is worth it. That I can listen to weekly calls and information etc. I told him that I would prefer to change to a different doctor if I stayed with the program. He explained via email that they didn''t want any other deductions from my HSA card and that I wanted to cancel. I still wanted a refund of my $500, but now the first payment from the finance company for an additional $280 was deducted on 12/2/2019. They are making it seem like I have no recourse to cancel this program. I received a box from them of I don''t opened it. They gave me a box on day one will cleansing pills and a coaster and I have used it. I want to cancel right away, because if I continue with the program and it is what my gut tells me that they won''t have recourse because I would have already started the program. I am a single person and only have my income. The cost of their program is not disclosed until the very end. They offer financing options right away and I just really thought they would offer superior services. d
I am rejecting this response because:
- This company operates on emotion and shock value. I was shown a video and at the end it showed someone having a surgical procedure and their toes were cut off. All of them.
- HYD has a 30 day guarantee that if a client is on medication they will eventually reverse their diabetes and not take medication anymore, but it takes longer than 30 days to get to that point if possible. So the guarantee wouldn''t have in their documentation anything for someone who isn''t it seem suspicious that they don''t utilized and products I haven''t offer any guarantees for clients that are not on medication, that want to cancel, or have a dispute. This tells you that this company is not reputable and I am sure I won''t even opened the box and don''t use their coaster either.
- I sent the below email to HYD that I didn''t authorize any more charges to my card. They did it anyway. I want a refund.
Monday, November 25, 2019 4:10 p.m.
**** *** *******
I wanted to advise you of responses I have received from Dr. * ****** ********* the *********** of Help Your Diabetes. He has sent me two emails since I filed my complaint ID ********. I responded to both emails with a copy of my meal logs and a response to his later comments. (see the attachments)
My counselor, Dr. *******, never asked for the meal logs. I started sending them in after I reviewed the paperwork I had received when I paid for the program. I began to suspect that failing to send in the meal logs would be a reason to abrogate the Help Your Diabetes refund guarantee.
Dr. * ****** ******** has not responded to my last response to his email. I suspect that he may respond to my BBB complaint by making the same claims to BBB: 1) no meal logs, & 2) no breakfasts. I answered both of his claims by supplying the meal logs and explaining my late night schedule. If any of these issues were that important I would have expected my counselor, Dr. *******, to advise me of a change I needed to make. Please consider my answers to his claims as you process my complaint.
**** ******** ***** ****** **** **** ******* ** ********** **** ***** ************
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the 1 last update 08 Jul 2020 04/26/201904/26/2019
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