Many businesses purport that their greatest asset is their staff. On the other side many claim that their greatest headache is their staff. Whatever camp you belong to, be rest assured that people are vital to every business no matter what the technocrats may like us to believe. It is true that we live in the age of technological advancement and evolution with many businesses queuing to take advantage of the next automated system that comes into the market with a promised tag to streamline business processes, improve quality of services and products, deliver added value to customers and, to top it all, increase profitability for investors.
Your staff are invaluable assets to your business but sadly there are very few managers that are adequately skilled to deal with staffing issues efficiently and effectively. Some even believe that staff are assets that must be controlled, until they are threatened with a resignation or strike action.
Successful managers are acutely aware that it is not sufficient for their staff to know the overall objectives of the team, as well as the roles and responsibilities of individuals in the team. They take steps to communicate clearly to their staff and make time to deal with matters affecting their well-being. Whilst doing all of this, they simultaneously ensure that the overall objectives and goals of the business are kept well in focus. Getting the best from staff is a balancing act between the managing the needs of the business and the needs of staff. Both needs should be given careful attention to avoid management paralysis, staff apathy and demotivation. This brings me to yet another point.
People are special types of resources in a business; they provide services to the business and must be treated with respect and value. Managers who consistently get the best out of their staff do not demean their staff and certainly avoid situations that will lead to humiliating staff.